Local Registration Services Association





Year Ahead May 2012

Agenda (PDF 17KB)

Delegate feedback form (Word 208KB)

Presentations (PowerPoint format unless stated otherwise):

Presentation - Gareth Daniel, Chief Executive, London Borough of Brent (359KB)

Medical examiners and ME's Office - Glenn Taylor, Hampshire (544KB)

Can the private sector add value to the service? - Jason Walton, Client Side Advisor (428KB)

Contact Centres: Which Model Works Best? - Jo Wenborne, Dorset (1966KB)

A Corporate Approach to Customer Services - Peter Brook, Customer Experience Manager, Kent (PDF 2MB)

Accrediting technical competence for Registrars: Developing a national qualification - Sara Teers & Diane Reed (307KB)

London Borough of Bexley and Kent County Council: The Partnership - Sharon Birch, Registration and Nationality Manager, KCC and Dave Easton, Members’ Services Manager, LBB (533KB) 

GRO Update - Susan Salmon, Deputy RG and Gwyn Hughes, Delivery Partnership Unit (418KB)